📊 WTP Analysis Plan

Based on "Monetizing Innovation" by Ramanujam & Tacke

Executive Summary

Comprehensive analysis plan for evaluating willingness-to-pay (WTP) patterns from 500 web hosting survey responses.

The analysis applies core principles from "Monetizing Innovation" to identify optimal pricing strategies, segment-specific value propositions, and feature monetization opportunities.

Key Data Assets:

  • Primary WTP Metric: Q24 (Maximum monthly budget: 7 tiers from $0-10 to $501+)
  • Sample Size: 500 statistically robust responses
  • Personas: 5 distinct segments
  • Feature Data: 24 questions covering priorities and preferences

1. "Monetizing Innovation" Framework Application

1.1 The Four Monetization Models Assessment

Objective: Classify each persona into one of the four monetization models to guide pricing strategy.

Model Definitions

  • Maximizer (High Value, High Price): Premium customers willing to pay top prices
  • Penetrator (High Value, Low Price): Value-seekers wanting quality at competitive prices
  • Underdog (Low Value, Low Price): Budget-constrained customers with basic needs
  • Champion (Low Value, High Price): Overpaying customers (rare, target for repositioning)

Classification Methodology

# Value Score (0-25 scale)
Value_Score = (Feature_Count × 2) + 
              (Performance_Priority × 3) + 
              (Developer_Tools × 3) +
              (Analytics_Priority × 2) +
              (Premium_Support × 4)

# Price Sensitivity Score (0-15 scale)
Price_Sensitivity = (7 - Budget_Tier) + 
                    (Low_Pricing_Priority × 3) +
                    (Lowest_Cost_Selection × 4) +
                    (Best_Value_Selection × 2)

Classification Rules

  • Maximizer: Value Score > 15 AND Budget Tier ≥ $101+
  • Penetrator: Value Score 8-20 AND Budget Tier $26-200
  • Underdog: Value Score < 10 AND Budget Tier ≤ $50
  • Champion: Investigate high spend + low value combinations

1.2 Feature-Value Hypothesis Testing

Objective: Categorize features as Table Stakes, Performance (differentiators), or Delighters.

The Three Feature Categories

  1. Table Stakes: Features expected by all, don't justify premiums
    • Hypothesis: Selected equally across budget tiers (|r| < 0.10, selection>70%)
  2. Performance Features: Features that increase WTP
    • Hypothesis: Positive correlation with budget tier (r > 0.25)
  3. Delighters: Nice-to-have but don't drive WTP
    • Hypothesis: High selection but no WTP correlation (r ≈ 0)

Statistical Analysis Methods

  • Point-biserial correlation with budget tier
  • T-test: selectors vs. non-selectors
  • Regression modeling to quantify budget increase per feature
  • Association rules mining for feature bundles

2. Specific Analysis Components

2.1 WTP Distribution Analysis

Overall Distribution (Q24)

Descriptive Statistics: Mean, median, mode, SD, CV, IQR, skewness, kurtosis, percentiles (10th, 25th, 50th, 75th, 90th, 95th)

Budget Tier Mapping:

  • $0-10 → $5
  • $11-25 → $18
  • $26-50 → $38
  • $51-100 → $75.50
  • $101-200 → $150.50
  • $201-500 → $350.50
  • $501+ → $600 (conservative)

WTP by Persona

  • Descriptive statistics per persona
  • One-way ANOVA (test if means differ)
  • Post-hoc tests (Tukey HSD) for pairwise comparisons
  • Within-persona variation (coefficient of variation)

Natural Price Tier Identification

  • Gap analysis: Identify inflection points
  • Density clustering: Find peaks and valleys
  • Revenue optimization: Model revenue at different price points
  • K-means clustering on budget tiers

2.2 Feature-Price Correlation Analysis

For Each Priority (Q7) and Extended Feature (Q14):

  1. Binary correlation with budget tier
  2. Mean budget comparison (selectors vs. non-selectors)
  3. Chi-square test of independence
  4. Feature count analysis (total features vs. budget)
  5. Co-selection patterns (association rules)

Multi-Feature Regression Analysis

Budget = β₀ + Σ(β × Feature) + ε

Models:
- Linear Regression (OLS)
- Hierarchical (persona → priorities → features → interactions)
- Regularized (LASSO/Ridge) for feature selection
- Cross-validation (70/30 split)

Premium Support Analysis (Q12)

  • Support type vs. budget correlation
  • Willingness for premium/paid support
  • Support-feature interactions
  • Bundle vs. add-on pricing implications

2.3 Persona Monetization Profiles

For Each Persona:

  1. WTP Characterization: Sample size, budget distribution, percentiles
  2. Feature Preferences: Top priorities, most/least selected features
  3. Budget-Feature Alignment: Feature_Value_Index = Value_sum / Actual_budget
  4. Persona Sub-Segmentation: 2-3 sub-segments within persona
  5. Pricing Strategy: Positioning, recommended tiers, feature packaging

2.4 Price Sensitivity Analysis

"Low Pricing" Priority Analysis (Q7)

  • Actual WTP vs. stated preference
  • Budget tier breakdown
  • Feature expectations vs. budget gap
  • Sub-segments: "Price-only", "Value-seekers", "Pragmatists"

Q8 Value-Seeking Behavior

WTP by selection: Premium features (highest) vs. Lowest cost (lowest)

Price Elasticity Indicators

  • Budget spread as elasticity indicator
  • Feature-budget gradient
  • Persona elasticity comparison

3. Strategic Pricing Recommendations Framework

3.1 Tiered Pricing Strategy

Tier Design Process

  1. Determine Number: 3-4 tiers typical (Good-Better-Best-Premium)
  2. Set Price Points: Percentile-based (25th, 50-60th, 80-90th)
  3. Assign Personas: Map to primary/secondary tiers
  4. Allocate Features: Table stakes in all; performance tier-specific

Good-Better-Best Psychology

  • Anchor the high end (make others seem reasonable)
  • Target the middle (40-50% of revenue)
  • Make basic "good enough" (encourages upgrades)
  • Clear differentiation (3-4 meaningful differences)
  • Decoy effect (strategic tier positioning)

3.2 Value-Based Pricing Approach

Professional Tier Bundle Value:
Base (table stakes): $40
+ Feature 1: $48 (from regression)
+ Feature 2: $32
+ Feature 3: $25
= Total value: $145

Price at 65% of value = $94/month

Price Anchors

  • Primary: Enterprise tier sets reference point
  • Secondary: Show feature add-on values
  • Competitive: Position relative to competitors

4. Analysis Methodology

4.1 Statistical Methods

Method Purpose
Descriptive Statistics Mean, median, SD, CV, IQR, percentiles
T-tests Independent samples comparison
One-way ANOVA Test persona WTP differences
Chi-square Tests of independence
Correlations Point-biserial, Pearson
Regression Linear, Lasso, Ridge
K-Means Clustering Identify natural price tiers
Cohen's d Effect size (practical significance)

4.2 Data Preparation Steps

  1. Load and validate data (check missing values, verify data types)
  2. Create derived variables (feature counts, priority scores, value/sensitivity scores)
  3. Handle categorical variables (create dummy variables for regression)
  4. Create analytical datasets (feature-level, persona-level, segment-level)

5. Deliverables and Outputs

📄 Reports

  • Executive summary (key findings)
  • WTP distribution analysis
  • Feature-value analysis
  • Persona monetization profiles (5)
  • Price sensitivity analysis
  • Pricing strategy recommendations

📊 Visualizations

  • Distribution plots (histograms, box plots)
  • Comparison charts (bar charts, grouped bars)
  • Correlation matrices (heat maps)
  • Scatter plots (WTP vs. features)
  • Segment profiles (radar charts)
  • Executive dashboard (key metrics)

💾 Data Exports

  • Persona profiles CSV
  • Feature correlations CSV
  • Pricing tiers CSV
  • Monetization models CSV

🎯 Strategic Materials

  • Feature prioritization matrix
  • Persona-tier mapping
  • Implementation roadmap
  • Messaging guidelines

6. Limitations and Considerations

Synthetic Data Limitations

  • Data is algorithmically generated, not from real customers
  • Patterns may be idealized vs. messy real-world data
  • Missing unmodeled behaviors and edge cases

Implication: Analysis demonstrates methodology and provides directional guidance. Validate with real customer data before implementation.

Required Validations Before Implementation

  1. Conjoint Analysis: Test actual price-feature trade-offs
  2. A/B Testing: Test price points with real customers
  3. Customer Interviews: Validate value drivers and WTP rationale
  4. Competitive Intelligence: Confirm market positioning
  5. Usage Data: Analyze actual feature adoption patterns

7. Implementation Workflow

Phase Timeline Activities
Phase 1 Week 1 Data Preparation & Exploration
Phase 2 Weeks 2-3 Core Analysis (WTP, Features, Personas, Price Sensitivity)
Phase 3 Week 3 Segmentation & Classification
Phase 4 Week 4 Strategic Recommendations
Phase 5 Week 4 Reporting & Visualization

Expected Outcomes:

  • Clear understanding of customer WTP patterns
  • Scientifically-justified pricing tier structure
  • Feature packages optimized for each segment
  • Strategic roadmap for pricing implementation
  • Foundation for ongoing pricing optimization